Satisfaction Guarantee

At Viactiv, we stand behind our products and quality controls and always strive to ensure you are satisfied with your purchase. If you are not satisfied with a Viactiv product you purchased from one of our authorized sellers in the United States, you may contact us within 60 days from the date of purchase for a resolution. Please note that because we are unable to control the quality of products sold by unauthorized sellers, unless otherwise prohibited by law, the Guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites. The Guarantee is also limited to original, end-user purchasers in the United States.

To submit a Guarantee request, please use our Contact Us form and have the following information available (1) the product purchased, (2) reason for dissatisfaction, and (3) place and date of purchase. You will also be asked to provide proof of purchase and pictures of your product (including the packaging). In certain instances, you may be asked to mail the unused portion of your product to us; if such request is made, we’ll provide you with a prepaid shipping label. You must submit your Guarantee request within 60 days from the date of purchase.

Please note that we reserve the right to verify information, require a valid proof of purchase, and to deny Guarantee requests in our discretion in cases of suspected fraud or abuse. We may amend or terminate the Guarantee at any time without notice.

If you have any questions regarding whether a seller is an authorized seller of our products, please contact us at consumerteam@drbvitamins.com.

Effective: November 10, 2025